&lt;h2&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Position Summary&lt;/span&gt;&lt;/h2&gt;
&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Reporting to SVP Card Program Management, the Senior Director of Disputes Product will be responsible for overseeing the strategic direction, development, and enhancement of our disputes and chargebacks product suite. Your expertise will drive the success of our product offerings, ensuring they align with industry best practices, regulatory requirements, and customer needs..&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;The Disputes Product team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. Bringing an innovative, high tech, modern and inspiring approach that helps to align employees with Marqeta’s vision, fun culture and business strategy is essential.&lt;/span&gt;&lt;/p&gt;
&lt;h2&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;What You&#39;ll Do&lt;/span&gt;&lt;/h2&gt;
&lt;ol&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Product Strategy and Roadmap Development:&lt;/span&gt;&lt;/li&gt;
&lt;/ol&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Develop and execute the product strategy, vision, and roadmap for the disputes and chargebacks product suite, considering market trends, competitive landscape, and customer feedback.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Collaborate closely with cross-functional teams, including engineering, operations, legal, compliance, and sales, to ensure alignment and successful implementation of product initiatives.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; 2. Product Lifecycle Management:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Drive end-to-end product lifecycle management, from ideation to launch, ensuring products are delivered on time, within budget, and with superior quality.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Conduct market research to identify opportunities for product enhancements and new feature development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Work closely with the design, operations and engineering teams having a deep understanding of the product development process and the ability to effectively communicate with technical teams.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; 3. Regulatory Compliance and Risk Management:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Stay abreast of industry regulations, card network rules, and compliance requirements related to disputes and chargebacks.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Work closely with the compliance and legal teams to ensure product offerings adhere to all relevant regulations and mitigate any associated risks.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; 4. Stakeholder Engagement and Collaboration:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Engage with internal and external stakeholders, including clients, industry partners, and card networks, to gather feedback, understand pain points, and prioritize product enhancements.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Collaborate with marketing teams to develop go-to-market strategies, positioning, and sales enablement materials for the disputes and chargebacks product suite.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Act as a subject matter expert, providing guidance and support to internal teams and external clients on product-related matters.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; 5. Team Leadership and Development:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Build and lead a high-performing product management team, fostering a culture of innovation, collaboration, and excellence.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Provide mentorship and guidance to team members, enabling their professional growth and ensuring their success in delivering impactful product outcomes.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;What We&#39;re Looking For&lt;/span&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Typically requires a minimum of 15+ years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Proven track record of successfully launching and managing complex financial products or platforms.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Strong understanding of product development methodologies, including agile and lean approaches.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Excellent leadership and communication skills, with the ability to collaborate effectively across cross-functional teams and influence key stakeholders.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Strategic mindset, with the ability to analyze market trends and customer needs to drive product strategy and roadmap development.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Experience with regulatory compliance and risk management in the financial industry.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Applies deep technical expertise of current industry and emerging technologies to provide insight and technical leadership to promote new ideas, innovative concepts and resolving critical issues.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Uses extensive knowledge of theories, practices and design and is a key influencer in product research, product innovation and growth strategies.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Few employees exist at this level as there are significant barriers to entry including special approvals or “gates.”&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Consistently works with abstract ideas. Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Requires in-depth knowledge of industry trends,&amp;nbsp; business strategies and the company’s goals.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Manager&lt;/span&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;a style=&quot;color: rgb(0, 0, 0);&quot; href=&quot;https://www.linkedin.com/in/mattsollie/&quot;&gt;Matt Sollie&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Recruiter&lt;/span&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;a style=&quot;color: rgb(0, 0, 0);&quot; href=&quot;https://www.linkedin.com/in/jacobzerbe/&quot;&gt;Jake Zerbe&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Typical Process&lt;/span&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Application submission&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Recruiter phone call&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Hiring manager video call&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Virtual “Onsite” (Round 1) consisting of 4-5, 45 min interviews&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Offer!&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Compensation and Benefits&lt;/span&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Flexible time off – take what you need&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Retirement savings program with company contribution&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Equity in a publicly-traded company and an Employee Stock Purchase Program&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Health insurance premiums paid 100% + coverage for dependents and pets&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Family-forming benefits including fertility support and up to 20 weeks of Parental Leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Free therapy sessions, financial coaching, and legal advice&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;color: rgb(0, 0, 0);&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Monthly stipend to support our hybrid work model&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our &lt;/span&gt;&lt;a href=&quot;https://www.marqeta.com/company/applicant&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Applicant and Candidate Privacy Notice&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.&lt;/span&gt;&lt;/p&gt;
&lt;h6 style=&quot;text-align: right;&quot;&gt;&amp;nbsp;&lt;/h6&gt;&lt;/div&gt;

Card Program Management

Remote, USA

Senior Director, Product Management - Disputes

Flyout Logo